Last Updated: 11/25/2025
Roosevelt Financial ("Roosevelt Financial," "we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, apply for a loan, or use any of our Services.
By accessing or using our Services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect both **personal information** and **non-personal information** to provide financial services, comply with laws, and improve user experience.
1.1 Personal Information
Information you provide directly:
* Full name
* Date of birth
* Home address
* Email address
* Phone number
* Social Security number
* Driver’s license or government ID
* Income and employment details
* Banking information
* Credit and financial history
1.2 Information Automatically Collected
When you use our website or Services, we automatically collect:
* IP address
* Device type and operating system
* Browser information
* Location data (approximate)
* Website usage activity
* Cookies and tracking technologies
1.3 Information from Third Parties
We may receive information from:
* Credit bureaus
* Identity verification services
* Financial institutions
* Marketing partners
* Public databases
2. How We Use Your Information
We use your information to:
* Process loan applications
* Verify identity and prevent fraud
* Conduct credit checks and underwriting
* Communicate with you about your account
* Provide customer service
* Improve our Services and user experience
* Comply with legal and regulatory obligations
* Send updates, alerts, or marketing (where permitted)
We **do not sell your personal information**.
3. How We Share Information
We may share your information with:
3.1 Lending Partners
For underwriting, servicing, or providing loan products.
3.2 Service Providers
Including:
* Payment processors
* Identity verification tools
* Credit reporting agencies
* Marketing service providers
* Data storage vendors
These partners are contractually required to protect your information.
3.3 Legal or Compliance Obligations
We may disclose information to:
* Government authorities
* Regulators
* Law enforcement
* Courts and legal proceedings
3.4 Business Transfers
If Roosevelt Financial undergoes a merger, acquisition, or restructuring, your information may be transferred.
We **never sell or rent personal data** for profit.
4. Cookies & Tracking Technologies
We use cookies, pixels, and tracking tools to:
* Improve website functionality
* Analyze traffic and usage
* Personalize user experience
* Enhance security
Users can adjust cookie settings through browser preferences.
5. Data Security Practices
We use industry-standard security measures to protect your information, including:
* Encryption of data in transit and at rest
* Firewalls and intrusion detection systems
* Secure authentication processes
* Ongoing monitoring and risk assessments
* Employee confidentiality and training requirements
Despite strong safeguards, no online system is 100% secure. You are encouraged to safeguard your login credentials.
6. Credit Reporting & Identity Verification
When you apply for a loan, you authorize us to:
* Pull your credit report
* Verify your identity
* Evaluate your creditworthiness
* Report loan status to credit bureaus
These actions follow the Fair Credit Reporting Act (FCRA).
7. Your Rights & Choices
Depending on your state, you may have rights to:
* Access personal data we hold
* Correct inaccurate information
* Request deletion (where legally permitted)
* Opt out of marketing communications
* Limit sharing of certain financial information
To exercise your rights, contact: **[support@rooseveltfinancial.org](mailto:support@rooseveltfinancial.org)**.
8. Data Retention
We retain your information:
* As long as necessary for loan servicing
* As required by federal/state regulations
* For fraud prevention and legal compliance
* For internal reporting and audits
Once no longer needed, data is securely destroyed.
9. Marketing Communications
With your consent (where required), we may send:
* Email updates
* SMS notifications
* Loan offers
* Educational content
You may opt out at any time via:
* “Unsubscribe” links
* Email request
* SMS stop commands
10. Children’s Privacy
Our Services are **not intended for individuals under 18**. We do not knowingly collect information from children. If you believe a minor has provided data, contact us immediately.
11. Third-Party Websites
Our website may link to external sites. We are not responsible for:
* Their content
* Their privacy practices
* Their data handling policies
We encourage you to review their privacy policies.
12. State-Specific Privacy Rights
Some states provide enhanced privacy rights, including:
* California Consumer Privacy Act (CCPA)
* Virginia Consumer Data Protection Act (VCDPA)
* Colorado Privacy Act (CPA)
If these laws apply to you, additional disclosures or rights may be available. Contact us for guidance.
13. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will include a new "Last Updated" date. Continued use of our Services means you accept updated terms.
14. Contact Information
If you have questions or want to exercise privacy rights, contact us:
**Roosevelt Financial – Privacy Department**
Email: [support@rooseveltfinancial.org](mailto:support@rooseveltfinancial.org)
Website: rooseveltfinancial.org
Phone: (305) 395-6727
By using our Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
