Who should apply:
We are seeking a creative and customer-focused professional to join our team as a Brand Experience Specialist at Roosevelt Financial. The ideal candidate will be passionate about crafting exceptional customer journeys and strengthening brand loyalty through every touchpoint. If you have a talent for understanding customer needs and transforming insights into memorable brand experiences, we encourage you to apply.
What you'll do:
- Develop and implement comprehensive brand experience strategies across all customer touchpoints
- Monitor and analyze customer feedback to identify experience improvement opportunities
- Collaborate with cross-functional teams to ensure brand consistency in all interactions
- Design and oversee customer journey mapping for all Roosevelt Financial products
- Create and manage brand experience metrics and reporting systems
- Develop customer satisfaction surveys and analyze results for actionable insights
- Coordinate with marketing and customer service teams to enhance client communications
- Implement innovative solutions to elevate the overall customer experience
Qualifications:
- Bachelor's degree in Marketing, Communications, Business, or related field
- 3+ years of experience in customer experience, brand management, or related role
- Proven track record of improving customer satisfaction metrics
- Strong analytical skills with experience in customer feedback platforms
- Excellent communication and presentation abilities
- Creative problem-solving skills with a customer-centric mindset
- Experience with customer journey mapping software and CRM systems
- Ability to manage multiple projects and collaborate across departments
About Roosevelt Financial:
At Roosevelt Financial, we believe that exceptional brand experiences are the cornerstone of lasting client relationships. Our commitment to delivering outstanding service at every interaction reflects our dedication to helping clients achieve financial wellness. Through thoughtful design and continuous improvement, we're building a brand that clients trust and return to throughout their financial journey.
If you're ready to shape outstanding customer experiences and strengthen our brand presence, we invite you to click the 'apply now' button below.
